Terms & Conditions
BH Bin Cleaning LLC
Terms & Conditions
Effective Date: October 6, 2026
By purchasing, scheduling, subscribing to, or receiving services from BH Bin Cleaning LLC, you agree to the following Terms & Conditions.
1. Services Provided
BH Bin Cleaning LLC provides professional residential and commercial trash can and bin cleaning services, including sanitizing, disinfecting, deodorizing, and related services.
Services may be offered as one-time cleanings, recurring plans, prepaid plans, commercial services, HOA/community services, or other customized service arrangements.
Service availability is based on location, route scheduling, trash collection schedules, weather, equipment availability, and other operational considerations.
2. Residential Service Plans & Pricing
Current standard residential pricing is:
Monthly Service: $30 for up to 2 bins
$10 per additional bin
3-visit minimum
Billed monthly
Bi-Monthly Service: $45 for up to 2 bins
$10 per additional bin
2-visit minimum
Billed every two months
Quarterly Service: $60 for up to 2 bins
$10 per additional bin
2-visit minimum
Billed every three months
One-Time Service: $65 for up to 2 bins
$10 per additional bin
One cleaning only
Current plans may also include prepaid discounts, promotional offers, or other special pricing when available.
All prices, plans, discounts, promotions, and service offerings are subject to change at any time based on operating costs, fuel costs, supply costs, route changes, market conditions, or other outside variables. Pricing may change without prior notice and without an immediate update to these Terms & Conditions. Customers will be charged according to the pricing in effect at the time of purchase, renewal, or service, as applicable.
3. Minimum Service Commitment
Recurring service plans may require a minimum number of completed service visits.
Unless otherwise stated at the time of purchase:
Monthly plans require a minimum of 3 visits.
Bi-Monthly plans require a minimum of 2 visits.
Quarterly plans require a minimum of 2 visits.
Customers who cancel before completing the required minimum commitment may be responsible for the remaining minimum service charges.
After the minimum commitment has been fulfilled, recurring services will continue until canceled in accordance with these Terms.
4. Service Areas & Route Scheduling
BH Bin Cleaning operates on established monthly service routes.
First week of the month: Crestview, Niceville, Fort Walton Beach, and Destin.
Last week of the month: Navarre, Gulf Breeze, Pensacola, Cantonment, and Milton.
Exact service dates may vary depending on trash collection schedules, route volume, holidays, weather, equipment availability, and other operational factors.
BH Bin Cleaning reserves the right to modify routes, service areas, or service weeks as needed.
Customers may be scheduled on the closest available route based on their service location.
5. Scheduling
Whenever possible, service is scheduled after the customer's normal trash pickup so bins are empty and ready for cleaning.
Customers may receive a text message or email reminder before service.
Scheduled service dates may occasionally change.
BH Bin Cleaning does not guarantee a specific arrival time unless expressly agreed to in writing.
Customers do not normally need to be home for service as long as the bins are accessible.
6. Customer Responsibilities
Customers are responsible for ensuring that all bins scheduled for cleaning are empty, accessible, located in the agreed service area, free from excessive or prohibited materials, and available for cleaning on the scheduled service date.
Bins should remain accessible until service has been completed.
Customers are also responsible for providing accurate information regarding their service address, contact information, trash pickup schedule, number of bins, gate access, service instructions, and any other information reasonably necessary to perform service.
7. Inaccessible, Missing, or Full Bins
If BH Bin Cleaning arrives for a scheduled service and the customer's bins are not available, cannot be accessed, have not been emptied, or cannot reasonably be serviced, the visit may be considered a missed customer appointment.
BH Bin Cleaning may skip the service, reschedule when route availability permits, count the visit toward a minimum service commitment, or charge the applicable service amount.
We will make reasonable efforts to work with customers when unusual circumstances occur, but rescheduling availability is not guaranteed.
8. Condition of Bins
BH Bin Cleaning provides professional cleaning and sanitizing services but cannot guarantee that every stain, discoloration, mark, odor, residue, or permanently embedded material will be completely removed.
Cleaning results may vary based on the age and condition of the bin, existing staining, damage, sun exposure, paint or chemicals, grease or hardened materials, long-term buildup, or other factors beyond BH Bin Cleaning's control.
Cleaning does not restore a damaged or heavily worn bin to new condition.
9. Hazardous or Prohibited Materials
BH Bin Cleaning reserves the right to refuse or discontinue service when a bin contains hazardous, unsafe, illegal, or inappropriate materials.
Examples may include chemicals, paint, oil or petroleum products, medical waste, human or animal waste, biohazards, needles or sharps, hot ashes or burning materials, excessive construction materials, or other substances that may create a health, environmental, or safety risk.
A refused service may still be charged if BH Bin Cleaning traveled to the property and was unable to perform service because of conditions caused by the customer.
10. Payments & Automatic Billing
Customers enrolling in recurring services authorize BH Bin Cleaning LLC and its payment processor to automatically charge the payment method provided according to the selected service plan.
Recurring payments may be processed according to the customer's billing cycle or on a designated billing date.
Customers are responsible for maintaining a valid payment method.
Failed, declined, expired, or disputed payments may result in suspension of service, cancellation of future service, collection of outstanding balances, or additional reasonable administrative or processing charges when permitted.
Service may not resume until the account is brought current.
11. Prepaid Plans
Customers purchasing prepaid service packages agree that the prepaid amount applies to the designated number of service visits or service period associated with the package.
Prepaid discounts may be different from standard month-to-month pricing.
Unless otherwise required by law, prepaid amounts are generally non-refundable once service has begun, except at BH Bin Cleaning's discretion.
Promotional or prepaid discounts may be forfeited if the customer cancels before satisfying any applicable minimum commitment.
12. Promotions, Coupons & Discounts
Promotional codes and discounts must be used within the stated promotional period, cannot be redeemed for cash, may not be combined with other offers unless specifically stated, may apply only to the first cleaning or specific services, and may be limited to new customers or certain service areas.
BH Bin Cleaning reserves the right to modify or discontinue promotions at any time.
13. Auto-Renewal
Recurring service plans automatically continue after the initial minimum commitment unless canceled by the customer.
By enrolling in recurring service, the customer authorizes continued billing according to the selected service frequency until the plan is canceled.
Customers should provide at least 7 days' notice before the next scheduled billing or service date when requesting cancellation whenever possible.
Charges already processed prior to cancellation may not be refundable.
14. Cancellations & Rescheduling
Customers should provide at least 24 hours' notice when requesting to cancel or reschedule an individual service visit.
Late cancellations or missed service appointments caused by the customer may be charged.
BH Bin Cleaning may reschedule service due to severe weather, equipment problems, route changes, holiday schedules, garbage collection delays, unsafe conditions, employee availability, or other circumstances beyond our reasonable control.
Services rescheduled by BH Bin Cleaning will be moved to the next reasonably available service opportunity at no additional charge.
Depending on the customer's route, the next available service may fall within the next scheduled service week for that area.
15. Weather Delays
Because BH Bin Cleaning operates outdoors and uses specialized equipment, weather conditions may affect scheduled service.
Rain alone may not necessarily require cancellation. However, severe weather, lightning, flooding, freezing conditions, hurricanes, unsafe road conditions, or other hazardous conditions may require service to be postponed.
Weather-related delays do not constitute a breach of service.
16. Satisfaction & Service Concerns
BH Bin Cleaning wants customers to be satisfied with their service.
Any concern regarding a completed cleaning should be reported within 24 hours of service whenever reasonably possible.
Customers should provide photos or other relevant information when requested.
BH Bin Cleaning may, at its discretion, re-clean the affected bin, correct the service issue, issue a service credit, or provide another reasonable resolution.
Failure to report a service concern promptly may limit our ability to verify or correct the issue.
17. Photos & Service Verification
BH Bin Cleaning may take photographs or other documentation before, during, or after service.
Photos may be used for proof of service, quality control, employee training, customer support, billing or payment disputes, and internal business records.
BH Bin Cleaning may request separate permission before using identifiable customer property photos for advertising or promotional purposes when appropriate.
18. Property & Bin Damage
Customers are responsible for informing BH Bin Cleaning about known defects, cracks, loose wheels, damaged lids, unstable bins, fragile areas, or other existing conditions.
BH Bin Cleaning is not responsible for normal wear and tear, pre-existing damage, damage caused by deterioration or age, manufacturer defects, damage caused by improper use or storage, damage resulting from hidden defects, or damage caused by waste collection companies or third parties.
If BH Bin Cleaning directly causes verified damage through negligence, the company's liability will be limited as permitted by applicable law.
19. Commercial, HOA & Community Services
Commercial properties, HOAs, property managers, apartment communities, and other organizations may be subject to separate pricing, scheduling, minimum service requirements, or written agreements.
If a separate written agreement exists, the terms of that agreement will control where they conflict with these general Terms & Conditions.
20. Text Messages & Email Communications
Customers who provide a mobile phone number or email address may receive transactional communications regarding appointment reminders, route updates, service completion, billing, account information, and customer service matters.
Customers who separately consent to marketing communications may also receive promotional messages.
Marketing text consent is not required as a condition of purchasing services.
Customers may opt out of promotional text messages by replying STOP and may request assistance by replying HELP.
21. Refunds
Completed services are generally non-refundable.
If a customer believes a service was not properly performed, the customer should contact BH Bin Cleaning promptly so the company has an opportunity to investigate and resolve the concern.
Refunds, credits, or re-service may be issued at BH Bin Cleaning's discretion or when required by law.
22. Chargebacks & Payment Disputes
Customers agree to contact BH Bin Cleaning before initiating a chargeback or payment dispute whenever possible so the company has an opportunity to address the concern.
BH Bin Cleaning reserves the right to provide payment processors or financial institutions with customer agreements, appointment records, service records, photographs, communications, billing records, and other documentation demonstrating authorization or completed service.
Accounts involved in unresolved chargebacks may have future service suspended or canceled.
23. Refusal or Termination of Service
BH Bin Cleaning reserves the right to refuse, suspend, or terminate service when reasonably necessary, including situations involving unsafe conditions, hazardous materials, repeated inaccessible bins, nonpayment, fraudulent activity, harassment or threatening behavior, repeated violation of these Terms, locations outside the service area, or conditions that make service impractical or unsafe.
Any remaining balance for services already provided remains due.
24. Limitation of Liability
To the maximum extent permitted by law, BH Bin Cleaning LLC will not be liable for indirect, incidental, special, punitive, or consequential damages arising from the use of our services.
Any liability arising directly from a service performed by BH Bin Cleaning will be limited to the amount paid for the affected service unless otherwise required by applicable law.
25. Governing Law
These Terms & Conditions are governed by the laws of the State of Florida.
Any dispute that cannot be resolved informally will be handled in the appropriate court having jurisdiction under Florida law.
26. Changes to Terms
BH Bin Cleaning LLC may update these Terms & Conditions from time to time.
Updated Terms will be posted on the company's website with a revised effective date.
Continued use of recurring services after updated Terms become effective constitutes acceptance of the updated Terms to the extent permitted by law.
27. Contact Information
BH Bin Cleaning LLC
Email: info@bhbincleaning.com
Phone: 850-860-6996